Rogue letting agents back down
Three tenants discovered that it is illegal in Scotland for letting agents to charge tenants fees apart from rent and deposits. Their letting agent, Martin & Co, had charged the three of them them a substantial £250 ‘check-in’ fee before they had even paid their deposit.
They first submitted an official complaint but received only the receipt listing the fees they had paid as a reply. The charity Shelter advised them that they could go to the small claims court, but the court fee would have been £65 with no guarantee of a win.
So instead, on 3rd February, they and 15 friends from the Glasgow Solidarity Network delivered a letter in person to the head of the Martin & Co West End office (to the amusement of other staff) giving the company two weeks to return the money.


