At the London School of Economics the cleaning contract is held by ISS, a multinational with lots of privatised cleaning contracts, including the London Underground. The cleaners are mainly Latin American with poor English and a fear of joining a union or speaking out about their lousy pay and conditions.
As a result of a campaign by Justice for Cleaners, the LSE has adopted the London Living Wage which is higher than the National Minimum Wage. However, it was phased in over three years of the new cleaning contract.
Worse, the workers are paying for it. They are currently paid £6 per hour but staffing has been cut and they have to work harder. This has affected standards of cleaning - management blame the new contract for mice in the Library.